Thank You for Your Interest in Our Product!
We look forward to working with you. If you have any further questions or need additional assistance, please feel free to contact us. We are dedicated to providing you with the support and information you need to create a better experience together!

1. Booking/Purchase Inquiries

• Before purchasing, please contact our sales or customer service team to confirm that your door is suitable for installation.

• Once the purchase is confirmed, we will schedule the installation and collect a booking fee of RM 50 upon confirming the installation date. Please note that the booking fee is non-refundable in case of cancellation.

• Bookings can be held for up to six months. If you cannot confirm an installation date due to ongoing renovations or uncertain handover schedules, there is no need to worry. For special cases requiring an extension, please notify our team in advance, and we will make the necessary arrangements for you.

2. Installation

• If the installation site is outside our service area, additional fees will apply.

• Door Surface Preparation: Removal of existing locks, handles, or pull bars. If large holes are left after removal, customers are responsible for repairs and repainting.

• Door Modifications: If the gap between the door and the door frame is too narrow, additional adjustments may be required. This service costs RM 150 (optional and usually does not affect functionality).

If you need further assistance or modifications, please let us know anytime!

IA Smart Lock Warranty & Service Terms

1. Warranty Covrage

All smart locks purchased from IA Smart Enterprise (Malaysia) include a 1-year warranty, effective from the installation date.

First-Year Warranty Includes:

• Internal hardware components

• Software-related defects

• Parts, labor, and transportation (free on-site service)

After the warranty expires, standard service and labor fees apply.
For Klang Valley, the on-site service and labor fee is RM150.

2. Definition of Manufacturing Defect

A manufacturing defect refers exclusively to internal hardware or software malfunction that is not caused by:

• User handling

• Installation environment

• Battery issues

• External forces

• Environmental conditions

Any issue falling outside this definition will be treated as non-warranty service.

3. Warranty Exclusions

The warranty does not cover the following under any circumstances:

3.1 Physical or Cosmetic Damage

• Buttons, casing, external accessories

• LCD screens with dents, cracks, scratches, or discoloration

• Wear and tear or surface deterioration

3.2 Improper Use or Handling

• Incorrect operation, forceful handling, improper testing, or misuse

• Unauthorized installation, adjustment, modification, or alteration

• Damages caused during renovation

• User errors requiring technician adjustment (RM80–150 service fee)

3.3 Non-IA Parts / Unauthorized Repairs

• Use of parts not supplied or approved by IA

• Repairs performed by non-IA technicians

• Attempted repairs by the user

3.4 Battery-Related Damage (Strictly Excluded)

• Battery leakage, corrosion, swelling

• Use of non-alkaline or low-quality batteries

• Mixing old and new batteries

• Overcharging or using fast-charging adapters/power banks

• Damage to the PCB or motor caused by improper batteries

3.5 Environmental or External Causes

• Floods, fire, humidity, rust, chemical exposure

• Lightning, storms, earthquakes, or other natural disasters

• Corrosion from coastal or high-humidity environments

• Damage caused by door collisions due to missing/faulty door closers

3.6 Non-Defect On-Site Requests

Any on-site service not caused by a manufacturing defect will be charged RM150.
This includes, but is not limited to:

• No-issue-found inspections

• User mistakes

• Environmental issues

• Incorrect door alignment

• Poor door or frame condition

• Routine checks or adjustments requested by the user

4. User Responsibilities

To prevent avoidable failures, the user is responsible for:

4.1 Spare Key Management

Users must keep a mechanical key accessible at all times.
The company is not responsible for:

• Lost keys

• Inaccessible keys

• Forced-entry damage (regardless of reason)

Any force-entry service will be considered emergency assistance and charged accordingly.

4.2 Battery Maintenance

• Use IA-recommended alkaline batteries (AA/AAA), such as Panasonic, Maxell, or Eveready

• Do not mix battery brands or old and new batteries

• Replace batteries within 12 months

• Inspect battery compartments regularly

Battery-related damage is strictly not covered.

5. Fully Automatic Lock Battery (Rechargeable Models)

• Do not use fast chargers or power banks

• Only use 5V/1A or 5V/2A chargers (below 10W)

• Charging time: 6–8 hours

Damage caused by high-wattage chargers or overcharging is not covered under warranty.

For detailed information, refer to the Battery T&C.

6. Emergency Services

Emergency service outside working hours will incur a RM300 labor fee.
Emergency service availability depends on technician schedule and coverage; immediate dispatch is not guaranteed.

Working Hours:

• Mon–Fri: 9:00 AM – 6:00 PM

• Sat: 9:00 AM – 2:00 PM

• Sun & Public Holidays: Closed

If the lock runs out of battery or malfunctions and the mechanical key is unavailable, this will automatically be treated as chargeable emergency service.

Emergency fees apply regardless of warranty status.